Pacific Services Group Holdings (PSGH) is celebrating this week after our General Manager Construction, Josh Tinker, and his team were recognised by the NSW Chapter of the Australian Institute of Building in its AIB Professional Excellence in Building Awards for 2016.

At the AIB Gala Awards Dinner in Sydney on Friday 24 June 2016, Josh and his team received a ‘Certificate of High Commendation’ in the category “Interior Construction $1 Million to $10 Million” for the Australian Taxation Office fitout project in Newcastle, between August and December 2015. 

Typically, Josh was keen to share the credit. “While it’s nice to have my name on the award, in reality this reflects the hard work, dedication and technical excellence of the whole PSGH team involved – without them the project would not have been a success.” he said. The Commendation also recognises key team members Trevor Nye, Mick Parker, Brian O’Mahoney, Craig Martin and Nathan Muggleton. 

At $2m for each of four floors, this was a very high quality and complex interior fit-out for the ATO. The building owners, Charter Hall, had also committed to a simultaneous ‘base-building’ upgrade of this 25-year old, ten level building using separate contractors. This important contract was the first by PSGH in Newcastle and the first of a national project roll-out by the ATO. The required programme was to complete three floors within 14 weeks whilst maintaining safe, operational working conditions and full security for their 600 staff in the building. Work was completed on time, essentially defect free and to the complete satisfaction of the ATO. The PSGH Team believes that strong communication and planning, combined with committed, locally based subcontractors were the major factors in the successful result. 

The objectives of the AIB include the promotion of “excellence in the construction of buildings and just and honourable practices in the conduct of business”, as well as advancing “the study of Building and all kindred matters, arts and sciences”. Norman Faifer FAIB, AIB’s National President, said “These awards are the ultimate personal achievement for a professional builder. They recognise the contribution and leadership shown by individuals to the successful completion of a construction project, reinforcing the fact that the success of any building firm can be attributed to those responsible for construction projects”. 

Given the complexity of the project, and the need to keep the building going while the works were underway, good communication with all stakeholders was fundamental to achieving success. As part of the project Josh initiated an internal newsletter designed to keep ATO staff informed of progress and plans for the work. This was well received by the staff and created a feeling of transparency between the ATO and PSGH. In addition, PSGH organised several ‘loading dock’ BBQs for ATO personnel which were well received and cemented good public relations. According the Luke McGrath of the ATO, “the secret of their success was obtained through clear and timely communication, innovative thinking ‘outside the square’ and the establishment of equitable, respectful, working and contractual arrangements with their key subcontractors”.

This award is further testament to PSGH’s maturing as a company, following on from the company’s success in securing the coveted award of “Certified Supplier of the Year” at the 2016 Supply Nation awards in May. “Being recognised by the wider construction industry for our technical excellence is very satisfying”, said PSGH Co-Owner Troy Rugless. “While we very much value being recognised for our success in the Indigenous business sector, this award also shows that we have the technical capacity to hold our heads high in the construction sector as a whole. It demonstrates beyond doubt that clients can be confident that Indigenous businesses are a low risk choice to meet their needs, as well as obtaining the wider benefits that come with engaging an Indigenous-owned company”.

PSGH CEO Mark Coleman agrees: “Some people still think that Indigenous businesses are only suitable to deliver cultural training or the like. This award shows that Indigenous businesses can do anything”.